Complaints Procedure

All complaints both verbal and written (including e-mails) will be acknowledged by letter within 48 hours.
Should the complaint be resolved within 48 hours a resolution letter will also accompany the acknowledgement letter.
A telephone care call will be made to the “complainant” up to 7 days after the resolution of the complaint.
At the time of a complaint napier Business Consultants will notify NACFB immediately.
Any further correspondence regarding the complaint will be forwarded to NACFB for their perusal.
In the event of a complaint being upheld, napier Business Consultants will consult with NACFB as to the payment of any compensation.
Compensation will be only be considered in the unlikely circumstances of the “complainant” suffering financial loss.
If a complaint is unresolved for a period longer than 14 days, 28 days, & 28 day periods thereafter, napier Business Consultants undertake to keep the “complainant” informed by letter of developments.
napier Business Consultants will telephone and or e-mail the “complainant” with regular updates regarding the unresolved complaint. These are likely to be at least every 7 days.


DPL registration number: PZ9928068
For more information see www.dataprotection.gov.uk

CCL Licence Number: 604895/1
For more information see www.oft.gov.uk